ACCC expands investigation into Boomers-Team USA fiasco
The consumer watchdog is investigating whether basketball fans were misled by promoters about seating and the stars on show at a much-hyped Australia-USA game in Melbourne.
Fans - including Hollywood star Russell Crowe - complained on social media about views from sections of Marvel Stadium - usually used for football - for the pre-World Cup friendly on Thursday night.
Before the game, the Australian Competition and Consumer Commission had already received hundreds of complaints from ticketholders who claimed to have been misled about which players were involved and wanted refunds.
"We've now added to that investigation whether or not consumers have been misled over the seating and the quality of the seating," ACCC chair Rod Sims told reporters in Sydney on Friday.
"We take allegations of misleading behaviour very serious and the penalties for breaching the Consumer Act are significant."
Mr Sims said the matter was complicated but involved a lot of consumers and the number of ticketholders ringing to complain was high.
"They were angry and wanted a refund," he said.
"We can well understand that if something is advertised with certain elite players ... if you don't have the key players that could well significantly affect whether you're still interested in attending."
Both the promoters and ticket sellers were aware of the ACCC's investigation, he said.
Russell Crowe adds to condemnation
Crowe tweeted a video from his courtside seat, which cost $1500, on Thursday night - labelling it a joke.
"If you weren't among 50,000 there and you chose to watch it on TV at home, good decision," he wrote.
"The only thing achieved tonight by @BasketballAus was enjoining with the promoters in ripping off well meaning lovers of the sport. It was a farce."
$1500 a ticket for this view. AUS v USA .
Jokes on me.
If you weren’t among 50,000 there and you chose to watch it on tv at home, good decision . pic.twitter.com/VlNuXWp6iI— Russell Crowe (@russellcrowe) August 22, 2019
The only thing achieved tonight by @BasketballAus was enjoining with the promoters in ripping off well meaning lovers of the sport. It was a farce. https://t.co/M04iiL26Xm
— Russell Crowe (@russellcrowe) August 22, 2019
Many others took to social media to vent their anger, with some comparing the match to the ill-fated Fyre Festival, a fraudulent luxury music festival in the Bahamas made into a popular Netflix documentary.
The way fans have been pushed and tossed for this series is truly a disgrace for Australian basketball #BoomersUSA https://t.co/qM73hGf4iP
— postup (@postup_au) August 22, 2019
$150 floor seats and you can’t see the court. All the players dropped out too. What a stitch-up. #BoomersUSA pic.twitter.com/5IWh3e74RK
— Wade Shipard (@wadeshipard) August 22, 2019
@OlgunUluc this is the view from two seats that cost over $300 can’t see anything.... pic.twitter.com/yElTILXMpM
— Leanne Willis (@Willis43Willis) August 22, 2019
This USA basketball tour is like sport's Fyre Festival. Just stumbling from one disaster to the next.
— Eric George (@ericpaulgeorge) August 22, 2019
Fyre Festival but for Australian basketball https://t.co/Mo2IEJ1W7K
— Vince Rugari (@VinceRugari) August 22, 2019